Job Description
Company Overview At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth clients in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our clients and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way:
- We are ALL IN : committing wholeheartedly to a single vision and focused on achieving success for ALL involved - our employees, our clients, our vendors, our communities.
- We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
- We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our clients and team members first.
How You Will Make an Impact: As a Growth Consultant (GC), you will be the trusted strategic advisor our clients rely on to achieve their business outcomes. Your primary mission is to unlock value and accelerate revenue growth for both our clients and our business. By deeply understanding their goals and proactively identifying new opportunities, you'll go beyond traditional account management to provide strategic insights that directly impact their bottom line. This role is about leading with influence, aligning internal teams, and ensuring we deliver the kind of results that solidify our position as an indispensable business partner.
Performance Metrics: - Client Retention: Directly own and drive client retention within your portfolio book of business, ensuring proactive engagement and swift issue resolution.
- Revenue Expansion: Be a primary driver of quarter-over-quarter revenue growth through strategic upsells, cross-sells, and client expansion initiatives.
- Portfolio Growth: Achieve year-over-year growth goals by developing and executing strategic account plans that align with our clients’ business objectives.
- Strategic Engagement: Exceed targets for all client engagement activities—including calls to maximize client satisfaction and partnership depth.
Key Day-To-Day Responsibilities (not limited to): - Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships with key decision-makers and stakeholders.
- Lead weekly and bi-weekly client meetings.
- Act as a strategic escalation point for client challenges, ensuring timely and effective resolution to maintain business continuity.
- Oversee the review of client profitability and performance, engaging in strategic discussions to identify and capitalize on new revenue opportunities.
- Collaborate with and guide internal business units to ensure a unified approach and consistent performance across all client touchpoints.
Qualifications: - Proven experience in client management or sales role, with a preference for candidates with a background in merchant services or point-of-sale solutions.
- Strong understanding of revenue generation and client engagement strategies, with a track record of driving growth within an existing book of business.
- Exceptional verbal and written communication skills, with the ability to build and nurture long-term, high-trust relationships.
- Ability to analyze performance data, translate insights into actionable strategies, and implement solutions that deliver measurable results.
- Strong command of Salesforce or a similar CRM platform.
The hours of operation for this role will fall within 8am – 5pm per your time zone.
This is a remote role with moderate travel expectations (up to 25%).
You will have a base salary plus eligibility for a bonus or variable compensation plan for this role.
We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:
- Flexible vacation policy (with manager approval), plus 7 major holidays
- Fully covered Employee-only coverage for medical, dental and vision insurance
- 401(k) program with available company match
- Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
- Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
- Marketplace Care Teams to provide emotional and spiritual support for our employees
- Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
- Career development and training opportunities
If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you!
VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
Job Tags
Full time, Remote work, Flexible hours,